Privacy Policy

Account & contact information

• Name
• Mobile number
• WhatsApp number
• Email
• City and location
• Business/contact information

Identity & verification information

• CNIC number
• CNIC images
• Identity photographs/selfies
• Business registration documents
• Tax documents
• Professional licences
• Qualifications
• Dealer/distributor authorisations
• Other verification documents

Business & listing information

• Business name
• Products and services
• Prices
• Descriptions
• Images and videos
• Portfolio
• Service areas
• Business location
• Reviews and ratings

Platform & technical information

• Platform usage
• Searches
• Listings viewed
• Enquiries and interactions
• Device/browser information
• IP address
• Login/activity records
• Cookies and similar technologies
• Advertising and campaign performance
• Usage patterns

Construction Hub may process appropriate information for purposes including:

• Creating and managing accounts
• Publishing listings
• Connecting customers and vendors
• Vendor verification
• Providing platform features
• Search and recommendations
• Customer support
• Security
• Fraud prevention
• Detecting misuse
• Analytics
• Business intelligence
• Platform development
• Improving products and services
• Personalisation
• Marketing and promotions
• Measuring advertising performance
• Developing new features
• Improving automated systems
• Developing, testing and improving internal AI-assisted systems and models

Where applicable law requires specific consent for a particular processing activity, Construction Hub may request that consent separately.

Information intentionally submitted for a public vendor profile or listing may be publicly visible. This may include:

• Business/display name
• Profile photo/logo
• Products
• Services
• Prices
• Listing images
• Business description
• Portfolio
• General location
• Service areas
• Reviews
• Ratings
• Verification status
• Public business contact information

Users understand that publicly displayed information may be viewed, shared or indexed by others.

Such information may be accessed by authorised personnel and systems where reasonably necessary for:

• Identity verification
• Vendor verification
• Security
• Fraud prevention
• Legal compliance
• Dispute or complaint investigation
• Protection of Construction Hub and its users

Construction Hub may use appropriate platform information and activity to develop and improve:

• Search
• Recommendations
• Fraud detection
• Listing quality
• Customer support systems
• Analytics
• Automated features
• Internal AI-assisted tools
• Internal models and algorithms
• Future Construction Hub products and services

Where reasonably appropriate, data may be aggregated, de-identified or otherwise processed to reduce unnecessary identification.

Sensitive identity documents such as CNIC images should not be used as general-purpose AI training material merely because they were uploaded for verification.

Construction Hub may use public business/listing content to promote:

• The vendor’s listing
• Construction Hub
• Products and services available through the platform
• Categories and marketplace activity
• Advertising campaigns
• Social-media content
• Promotional material

This may include displaying submitted:

• Business names
• Logos
• Product images
• Service images
• Portfolio images
• Public descriptions
• Public listing information

Marketing communications sent directly to users will be handled in accordance with applicable consent and opt-out requirements.

Construction Hub may share appropriate information with trusted third parties where reasonably necessary to operate the platform, including providers of:

• Hosting
• Cloud storage
• Communications
• OTP/SMS services
• Email services
• Analytics
• Cybersecurity
• Payment processing, if introduced
• Customer support
• Verification
• Technology infrastructure

Construction Hub may also disclose information where reasonably necessary or legally required for court orders, law-enforcement requests, regulatory requirements, fraud investigations, protection of legal rights, or protection of users or the public.

Construction Hub does not grant ordinary advertisers access to private CNIC or verification documents for their own independent marketing purposes.

Construction Hub may use cookies, pixels and similar technologies to:

• Keep users signed in
• Remember preferences
• Understand platform usage
• Measure performance
• Improve user experience
• Detect security issues
• Analyse marketing campaigns
• Provide relevant advertising

Where legally required, appropriate cookie controls or consent mechanisms may be provided.

Construction Hub will use reasonable technical and organisational measures intended to protect personal information.

Sensitive verification documents have stronger access controls than ordinary public listing information.

However, no online system, transmission method or storage system can be guaranteed to be completely secure. Users acknowledge the inherent risks associated with providing information through online services.

Construction Hub may retain information for as long as reasonably necessary for:

• Providing the platform
• Maintaining accounts
• Verification records
• Security
• Fraud prevention
• Legal obligations
• Resolving disputes
• Enforcing agreements
• Legitimate business records

Certain information may therefore be retained after an account is deleted where reasonably necessary or legally required.

Users may request:

• Account correction
• Update of inaccurate information
• Account deletion
• Changes to marketing preferences

Deletion of an account may not require immediate deletion of information that Construction Hub must or reasonably needs to retain for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes.

Public listings may be removed or anonymised where appropriate following account deletion.

If Construction Hub or the business operating it undergoes a merger, acquisition, investment, reorganisation, sale or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality and data-protection obligations.

Construction Hub vendor accounts are intended for persons legally capable of entering into the relevant agreements.

Users should not submit another person's sensitive personal information without appropriate authority.

Construction Hub may update this Privacy Policy as the platform, technology or legal requirements evolve. Material changes will be communicated where required.

Continued use of the platform following an effective update will be handled in accordance with applicable law.

Privacy-related requests or concerns may be submitted through Construction Hub's designated support channel.